Code of Conduct
The Code of Conduct for registered migration agents (the Code) sets the rules for your conduct as a registered migration agent. You must comply with the Code to remain on our Register. The current code came into effect on 1 March 2022 and has been prescibed by the Migration (Migration Agents Code of Conduct) Regulations 2021. Download the Code of Conduct for registered migration agents (1088KB PDF). Guidance documents on the operation of a number of sections of the Code has been prepared to assist RMAs:
- Guidance 1 for 1 March 2022 Code of Conduct for registered migration agents
- Guidance 2 for 1 March 2022 Code of Conduct for registered migration agents
- Guidance 3 for 1 March 2022 Code of Conduct for registered migration agents
How the Code Works
The Code sets out qualities and abilities registered migration agents (RMAs) must have to be on our Register. It also sets out requirements that you work with clients in a professional and ethical way.
The Code guides how you:
- interact with your clients
- communicate your fees and charges
- keep records and handle client monies
- work with other agents
- work with any employees you may have
- respond if a client complains about you.
- caution you and set conditions to have the caution lifted
- suspend your registration and set conditions to have the suspension lifted
- cancel your registration
- bar you from registering as a migration agent for a period of up to 5 years.